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Real humans answer. A dedicated person on duty 7 days a week. Most replies in 15–20 minutes during waking hours.

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Client Feedback

What property managers say about us

Feedback shared directly with our team by clients across the GTA.

Written scopes, consistent crews, and completion logs
Direct client feedback

Switched our 240-unit condo over to Profound after years of dealing with no-shows. Six months in, every visit logged, every issue flagged. Finally a real vendor.

SM
Sarah M.
Property Manager · Liberty Village
Direct client feedback

Best decision we made for our office building. Same crew shows up every Monday, Wednesday, Friday. They know where everything is. No micromanaging required.

DK
David K.
Facility Director · North York
Direct client feedback

Got our full deposit back after using Profound for our move-out clean. Landlord said the unit was cleaner than when we moved in. Worth every dollar.

JL
Jessica L.
Tenant · Yonge & Eglinton
Direct client feedback

Their RentSafeTO documentation is what sold us. Every clean comes with a written log, exactly what the City asks for. Audit-ready, no scramble.

RP
Raj P.
ACMO Member · Etobicoke
Direct client feedback

Called Saturday afternoon. Got a quote within an hour. Crew on-site Monday morning. Garbage room transformation in one visit. Board members in shock.

AM
Anita M.
Condo Board · Mississauga
Direct client feedback

Floor stripping and waxing on our 12,000 sqft retail floor, done overnight, ready for opening. No disruption, no overspray, no smell. Professionals.

MT
Mark T.
Retail Manager · Vaughan
Direct client feedback

After three vendors in two years, we finally found one that doesn’t ghost us. Profound has been our condo cleaner for 14 months, best run we’ve ever had.

KH
Karen H.
Property Manager · Markham
Direct client feedback

Quote within 3 hours. WSIB and insurance certificates emailed before contract was signed. Refreshing to deal with a real company.

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Brian S.
Office Manager · Downtown Toronto
Direct client feedback

Our clinic needed hospital-grade sanitization between shifts. Profound’s crew came in with proper WHMIS-compliant products and a checklist. Spotless.

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Dr. Lisa P.
Medical Clinic · Richmond Hill
Direct client feedback

Same-day turnover cleaning between tenants. Saved us a full day of vacancy. Crew is fast, thorough, and respectful of the property.

TN
Tony N.
Landlord · Scarborough
Direct client feedback

The “completion log” they email after every clean is a game changer. Our board has full visibility. No more wondering if the job got done.

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Pat C.
Condo Board President · Oakville
Direct client feedback

Bilingual English/Urdu service mattered for our diverse property team. Communication has been flawless. Highly recommend.

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Farah A.
Property Manager · Brampton
See Our Work

The proof is in the before & after

Photos don’t lie, and neither do our written cleaning logs. Browse real projects across Toronto and the GTA: garbage rooms transformed, lobbies polished, floors restored to spec. Every photo timestamped and tied to a documented scope.

30+Buildings serviced monthly
14+GTA cities covered
7Days a week
See Recent Projects →
Common Questions

Before you reach out

Quick answers to what most people ask first.

How fast do you actually reply?
A dedicated agent is on duty 7 days a week. Inquiries during waking hours typically get a real reply within 15–20 minutes. Overnight messages are answered first thing in the morning.
How fast can you start?
Most clients are up and running within 5 business days. For urgent jobs (move-out, post-construction, one-time deep cleans), we can often schedule same-day or next-day.
Do you offer free quotes?
Yes. All quotes are free with no obligation. For recurring contracts, we include a free site visit to scope the work accurately before pricing.
Are you insured and certified?
Yes. WSIB certified and carrying $5M liability insurance. Both certificates are provided in writing before any contract begins.
Do I have to sign a long-term contract?
No. We work on a 30-day notice basis with no penalty for cancellation. We earn your business every month.
What areas do you serve?
All of Toronto and the GTA: Mississauga, Brampton, Vaughan, Markham, Scarborough, Etobicoke, North York, Richmond Hill, Oakville, Burlington, Ajax, Pickering, Whitby.
What if I’m not happy with a clean?
Tell us within 24 hours and we’ll send the crew back to fix it at no charge. Our work isn’t done until you’re satisfied. Written guarantee, not a slogan.
Visit Us

Our Concord head office

We run every GTA route out of one office in the 400-corridor, which is why crews reach most buildings fast.

Profound Cleaning Inc. 3100 Steeles Ave W, Suite 206A
Concord, ON L4K 3R1
Reach us 7 days a week, replies in 15 to 20 minutes during waking hours.
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