Privacy Policy

At Profound Cleaning, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you visit our website (profoundcleaning.ca) or use our services. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us through forms, email, phone calls, or WhatsApp messaging. This includes:

• Contact Information: Your name, company name, building name, phone number, and email address.
• Service Details: Information about your building (e.g. size, number of floors) and your cleaning requirements.
• Communication Logs: Records of your inquiries, quote requests, and other messages sent to us.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including:

• Responding to your inquiries and providing cleaning quotes.
• Scheduling and executing commercial cleaning services.
• Sending invoices, service updates, and administrative messages.
• Ensuring site security and preventing fraudulent activity.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information only in the following limited circumstances:

• With trusted contractors or cleaning crews who need the information to perform their work (subject to strict confidentiality agreements).
• To comply with legal obligations, enforce our terms of service, or protect the safety and rights of our clients, staff, or the public.

4. Data Security

We implement robust physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, alteration, or misuse. Our site uses SSL encryption, and only authorized personnel have access to your data.

5. Cookies and Tracking

We use cookies and similar tracking technologies to analyze site traffic and improve your browsing experience. You can disable cookies in your browser settings, though some features of our website may not function correctly as a result.

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to any inaccuracies, or ask us to delete your personal data. To make a request, please contact us using the information below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: